Telephone Befriender for Talking Bubble Project

Time to Help UK and the Dialogue Society has launched a new project called “Talking Bubble” to bring together dialogue volunteers with individuals who need befriending support. The project, which takes place throughout the country, aims to provide over-the-phone befriending service for at least one hour a week to individuals who need social support.

Suitable for the following areas of interest:

  • Open to students from all faculties and courses
  • A particular interest to those students studying a social science discipline
  • Students who have a passion for safeguarding vulnerable people in their community
  • Students who would like a career in social care, voluntary/community services or health services

Location of Volunteering

Remote – In the comfort of your home.

Are travel expenses reimbursed?

No travel cost.

Role Requirements

The impact a volunteer telephone befriender can have on a lonely individual is amazing and for many of our service users our volunteer telephone befrienders are the only people in their lives who can offer quality time for a nice chat. You will have to complete a DBS check and an Adult’s Safeguarding training, both covered by our organisation.

For this role volunteers will gain:

  • Confidence using the telephone
  • Develop interpersonal and communication skills
  • Free Safeguarding and DBS check

Time Commitment

Volunteers can give a minimum of 1 hour per week and must commit to a minimum of 3 months. However, the longer you commit to this role the more you will benefit.


  • Level 2 Safeguarding adults

We offer ongoing supervision and regular catch-ups with team members. The volunteer has the opportunity to meet with fellow volunteers for monthly or bimonthly zoom events.

Is a DBS Check required?

  • We require all applicants to provide two references. DBS is required for this role but the cost will be provided by the Dialogue Society

Personal Requirements

  • Engage with a client to provide support on a weekly basis, or schedule a specific time with the client
  • For this role you will need a clear and polite telephone manner.
  • The ability to actively listen, empathise and promote conversation.
  • Adhere to the appropriate guidelines while communicating with the clients, preserving the reputation of the organisation
  • To identify if a person may be at risk and alert a supervisor.
  • To maintain confidentiality.
  • To work within a team of volunteers and staff.
  • To work within Dialogue Society’s policies and procedures
  • A non-discriminatory and a non-judgemental attitude
  • Reliable

How to Apply

Application procedures

If you are interested in the role, please send us a CV and a cover letter at